SHIPPING & DELIVERY

We offer FREE International Shipping on all orders USD350 and over. For orders under USD350, shipping fees are covered by the customer and subject to conditions.

 

For all deliveries, we use DHL or UPS express shipping. Orders will be shipped within 72 hours (on business days) upon receipt of payment. You will then receive a notification email with tracking number. 

 

We cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit. 

 

As the recipient, you are liable for any subsequent costs incurred for parcels returned to us due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. 

 

If you have any questions, feel free to email us at ask@sagastudio.co

RETURN & EXCHANGE POLICY

 

 

Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item. All orders are also carefully packaged and checked prior to shipping.

 

We only provide refunds and exchanges in limited and reasonable circumstances. Contact us at ask@sagastudio.co with your request within 48 hours of receiving your order and we will try our best to resolve the issue.

JEWELRY CARE

 

 

Our jewelry pieces are carefully crafted by hand using traditional techniques and skills by local artisans. As a result, no two pieces are alike and there may be slight differences in the colour, size and pattern of the materials or embellishments. We believe these imperfections make the pieces more unique.  

 

We work with gold, silver, brass and organic materials, sometimes with plating. The finish on plated jewelry may fade progressively over time from wear and tear. This is normal but you can prevent this by taking a few precautions in the care of your jewelry.

 

Always avoid contact with chemicals‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water, and so on. 

 

Contact wih air, moisture or sweat may tarnish your jewelry, so store your pieces in a cool, dry place, such as a jewelry box or case with the lid closed. If your jewelry comes into contact with water, it is recommended that you dry it with a soft cloth or tissue. To regain the "brand-new" shine, you can use a jewelry polishing cloth which are easily found in stores. 

SIZE GUIDE
 
 
RINGS
 

Wrap a piece of paper or string around your finger and mark the point where it coincides. Measure with a ruler to find your diameter (mm). Match this measurement in the chart to find your right size.

NECKLACES