SHIPPING & DELIVERY
Orders are shipped within 72 hours using Standard Shipping with Tracking Number via French Postal Service (unless otherwise stated in our communication with you).
Estimated shipping times
France: 1-2 business days
North America: 5-8 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 5-12 business days
Asia Pacific: 5-12 business days
Latin America and the Caribbean: 5-12 business days
We'll do our best to meet these shipping estimates, but cannot guarantee them.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
As the recipient, you are liable for any subsequent costs incurred for parcels returned to us due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres.
If you have any questions, feel free to email us at and we'll do our best to assist.
RETURNS & EXCHANGES
Great care is taken to ensure that all images and information provided are accurate and as close as possible to the actual item. All orders are also carefully packaged and checked prior to shipping.
We only provide refunds and exchanges in limited and reasonable circumstances. Contact us at with your request within 7 days of receiving your order and we will try our best to resolve the issue. If we have agreed on a refund or exchange, kindly return the item within 7 days from the date of refund/exchange confirmation.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Items on sale
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our jewelry pieces are carefully crafted by hand using traditional techniques and skills by local artisans. As a result, no two pieces are alike and there may be slight differences in the colour, size and pattern of the materials or embellishments. We believe these imperfections make the pieces more unique.
We work with gold, silver, brass and organic materials, sometimes with plating. The finish on plated jewelry may fade progressively over time from wear and tear. This is normal but you can prevent this by taking a few precautions in the care of your jewelry.
Always avoid contact with chemicals‚ such as hair spray, perfume‚ lotions‚ household cleansers, pool and sea water, and so on.
Contact with air, moisture or sweat may tarnish your jewelry, so store your pieces in a cool, dry place, such as a jewelry box or case with the lid closed. If your jewelry comes into contact with water, it is recommended that you dry it with a soft cloth or tissue. To regain the "brand-new" shine, you can use a jewelry polishing cloth which are easily found in stores.
Hand wash in cold water or machine wash on delicate cycle (30°C)
Do not tumble dry over 30°C
Hang dry for best results